The Goal: A Process of Ongoing Improvement
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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Competitive Advantage: Creating and Sustaining Superior Performance
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
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The Balanced Scorecard: Translating Strategy into Action
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Improving Performance: How to Manage the White Space in the Organization Chart (Jossey Bass Business and Management Series)
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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials)
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
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The Dilbert Principle: A Cubicle's-Eye View of Bosses, Meetings, Management Fads & Other Workplace Afflictions
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Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives
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Necessary But Not Sufficient
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The Basics of Process Mapping
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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The Agenda: What Every Business Must Do to Dominate the Decade
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Business Process Management: Practical Guidelines to Successful Implementations
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Business Process Re-engineering: A Management Handbook, Ver. 3
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)
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e-Business 2.0: Roadmap for Success (2nd Edition) (Addison-Wesley Information Technology Series)
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Process Innovation: Reengineering Work Through Information Technology
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Rengineering the Corporation: A Manifesto for Business Revolution
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Business Process Management (BPM): The Third Wave
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Process Mapping: How to Reengineer Your Business Processes
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IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
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Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives
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Reengineering Work: Don't Automate, Obliterate
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Reengineering Management: Mandate for New Leadership, The
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Technology in America
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The Reengineering Handbook: A Step-by-Step Guide to Business Transformation
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Powering Up: How Public Managers Can Take Control of Information Technology (Governing Management Series)
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X-Engineering the Corporation: Reinventing Your Business in the Digital Age
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Reengineering Management: The Mandate for New Leadership
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X-Engineering the Corporation: Reinventing Your Business in the Digital Age
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The Agenda: What Every Business Must Do to Dominate the Decade
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Technology in America: A Brief History
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X-Engineering the Corporation: Reinventing Your Business in the Digital Age
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The Reengineering Handbook: A Step-By-Step Guide to Business Transformation
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